Shipping policy

This Shipping Policy applies to all orders placed at https://mimosa‑boutiquel.shop for dresses, denim jeans, jackets, shoes, tops and other fashion merchandise. This policy complies with Shopify platform standards and UK‑EU consumer‑trade regulations. By completing a purchase on our website, you fully agree to all terms described below.

Business Physical Address: 34 Saint Elizabeths Court, Ballyregan Road, Dundonald, Belfast, UK Contact Phone: +44 20 7946 0918

1. Order Processing Time

All in‑stock orders will be processed within 1‑3 business days after payment confirmation. Business days are defined as Monday through Friday, excluding public holidays. Orders placed on weekends, public holidays or during major promotional peak periods will commence processing on the next working business day. We reserve the right to moderately extend processing time during high‑volume sales seasons. If significant processing delays occur, we will notify you via email. Processing time does not include transit delivery time.

2. Shipping Options & Free Shipping Benefit

We proudly offer free standard shipping for all eligible orders on our store. Free shipping is automatically applied at checkout for qualifying purchases; no discount code is required. No additional standard‑shipping charge will apply to orders that satisfy our free‑shipping requirements. Expedited shipping services may be available at additional cost, and corresponding fees will be clearly displayed on the checkout page before payment confirmation.

Free shipping covers only standard delivery service. Expedited, express or special priority delivery services are not included under our free‑shipping program and must be paid separately by customers if selected.

3. Estimated Delivery Timeframes

All delivery times shown on our website are estimated values only and are not guaranteed delivery dates. Actual arrival times may vary due to carrier workload, weather conditions, customs clearance procedures, public holidays and other force‑majeure circumstances. ‑ Domestic standard shipping within the United Kingdom: Estimated delivery ranges from 7‑15 business days after order dispatch. ‑ International standard shipping: Estimated delivery ranges from 12‑25 business days after order dispatch. International shipments may encounter extra delays caused by local customs inspection procedures.

4. Order Tracking

Once your order is dispatched from our fulfilment facility, we will send a shipment‑confirmation email containing your tracking number and tracking link to the email address you used for placing your order. Tracking information may take up to 24‑48 hours to update and display valid logistics status after the parcel has been handed over to the shipping carrier. Please check your spam or junk mailbox if you fail to receive shipping‑notification emails. You may contact us at info@mimosa‑boutiquel.shop if you cannot locate your tracking details.

5. International Shipping, Customs Duties and Taxes

We ship to most global destinations supported by our logistics partners. For all cross‑border international shipments, import duties, customs fees, VAT and any other local government‑imposed taxes are the sole responsibility of the customer acting as the importer of record. These charges are not covered by product prices or our free‑shipping benefits. Customs authorities in your destination country may levy these charges upon parcel arrival. Refusal to pay applicable customs fees may result in parcel return or abandonment, and all associated losses will be borne by the customer.

6. Risk of Loss, Damaged or Lost Packages

Risk of loss, theft or damage for dresses, denim jeans, jackets, shoes, tops and other fashion goods transfers to you once the shipping carrier accepts possession of your package. If your delivered parcel shows obvious outer‑package damage upon receipt, please take clear photographs of packaging and product conditions and email us at info@mimosa‑boutiquel.shop together with your order number immediately.

If tracking status shows “delivered” but you have not received your parcel, please check with nearby neighbours, building management, local post office or delivery depot first. Notify us within 7 calendar days after the “delivered” status is recorded so we can launch an investigation with logistics providers. Claims for lost parcels are subject to carrier investigation procedures. We cannot accept loss claims submitted after this time window.

7. Shipping‑Related Order Modifications

You may submit a shipping‑address modification request only before your order has been dispatched. Send your modification request together with your order number to info@mimosa‑boutiquel.shop. Once an order has been shipped, we are unable to amend delivery addresses. Please double‑check your shipping‑address information carefully during checkout to avoid mis‑delivery.

8. Undeliverable & Returned Parcels

Parcels returned to our store for reasons including invalid shipping address, unknown recipient, recipient refusal to accept delivery, unpaid customs duties, or failure to collect parcels from pickup points will be handled as follows: customers are responsible for all return‑to‑sender freight charges. If you wish to have goods re‑shipped to you, new outbound shipping fees will apply, even if your original order qualified for free shipping. We reserve the right to process partial or full refund minus incurred shipping costs for unclaimed returned parcels.

9. Connection with Return & Refund Policy

Shipping‑related return requirements are governed by our separate Return & Refund Policy published on our website. Footwear and fashion apparel items must meet strict resalable‑condition requirements for return eligibility. Original outbound free‑shipping charges may be deducted from refunds for customer‑initiated eligible returns.

10. Policy Updates

mimosa‑boutiquel.shop reserves the right to modify or update this Shipping Policy at any time. Revisions will take effect once published on this page with an updated “Last Updated” date. Continued use of our website and placing new orders constitutes acceptance of revised shipping terms.

11. Contact Information

If you have any questions regarding shipping timelines, free‑shipping eligibility, tracking issues or parcel‑related concerns, please reach our customer‑service team: Official Email: info@mimosa‑boutiquel.shop Physical Business Address: 34 Saint Elizabeths Court, Ballyregan Road, Dundonald, Belfast, UK Official Website: https://mimosa‑boutiquel.shop

Our support team responds to valid shipping‑related inquiries within 48 business hours from Monday to Friday. Messages received on weekends or public holidays will be answered on the next working day.