Refund policy

This Return & Refund Policy applies to all orders placed at https://mimosa‑boutiquel.shop for dresses, denim jeans, jackets, shoes, tops and other fashion apparel goods. This policy complies with Shopify platform regulations and e‑commerce consumer standards. By completing a purchase on our website, you acknowledge and fully agree to all terms laid out in this policy.

1. General Return Eligibility & Return Window

We accept valid return and refund requests within 30 calendar days from the date you receive your ordered goods. Any return application submitted after this 30‑day window will be automatically declined and will not qualify for refund or exchange services.

To qualify for return, all submitted items must satisfy the following conditions: products are unworn, unwashed, free of stains, perfume residue, makeup marks, pet hair or any personal alterations; all original hang‑tags, brand labels and original packaging are fully intact; goods remain resalable in the exact same condition as originally delivered to you. Shoes must come back with original shoe boxes, without scuffs, dirt or wear marks on soles.

2. Non‑Returnable & Non‑Refundable Items

The following categories are final‑sale items and cannot be returned, exchanged or refunded under ordinary circumstances, except for verified factory defects or shipping‑caused damage upon first‑time receipt:

• All goods clearly marked “Final Sale”, clearance items, heavily discounted sale merchandise and promotional bundle products at checkout
• Custom‑made, personalized or special‑order products
• Items with removed, torn or damaged original tags and labels
• Products that have been worn, washed, altered, stained or contaminated

3. Valid Return Scenarios & Required Supporting Evidence

We will approve return and refund claims only under the following valid circumstances:

1. Factory Product Defects: Manufacturing flaws, stitching faults, fabric defects found immediately upon unpacking your parcel.
2. Shipping Errors: Wrong product delivered, incorrect size, color or style inconsistent with your submitted order.
3. Logistics‑Related Damage: Product damage caused during carrier transit and delivery.

For all valid return requests, you must provide supporting evidence including your full order number, clear photos showing defects, damage or wrong‑item issues within the valid 30‑day return window. Return applications without sufficient supporting documentation will be rejected.

4. Return Shipping Responsibility & Fees

• For returns caused by store‑side faults including defective merchandise, wrong‑item shipment or transit‑related damage: mimosa‑boutiquel.shop will bear the return‑shipping cost and provide official return shipping guidance.
• For voluntary customer‑initiated returns due to personal preference, poor fit, style mismatch or other non‑quality‑related reasons: customers are fully responsible for all return‑shipping fees, applicable customs charges and associated service fees. Our store will not cover return‑shipping expenses for personal‑reason returns.

All returned parcels must be dispatched via trackable logistics service. Untracked postal shipments will not be accepted for return inspection and processing.

5. Refund Processing Rules & Timeframe

Once we receive and complete inspection of returned goods and confirm full compliance with our return eligibility rules, we will initiate refund processing within 3‑5 business days. All refunds will be issued back to the original payment method used to place your order.

Refund arrival time depends entirely on your payment provider, bank or card‑issuer processing cycle and is outside our control. Typically funds will appear in your account within 7‑14 business days after our refund approval. Partial refunds apply for partial‑order returns or partially defective goods. Original‑order outbound shipping fees are non‑refundable for customer‑voluntary returns.

6. Exchange Service Terms

We support exchange services for eligible non‑final‑sale fashion products within the 30‑day return window. Exchanges are limited to size or style replacement for the same product subject to stock availability. You need to submit your exchange application via our official customer‑service email and complete return and re‑delivery procedures following our instructions. Exchange‑related shipping fees follow exactly the same cost‑allocation rules as return‑shipping fees. If your requested replacement item is out of stock, we will offer you the option of store credit or full refund.

7. Circumstances for Rejecting Return & Refund Applications

mimosa‑boutiquel.shop reserves the right to reject return or refund applications under the following circumstances:

• Return request submitted after the 30‑day valid return time window
• Returned goods fail eligibility conditions including worn, washed, stained merchandise, missing tags or original packaging; shoes with scuffed or dirty soles
• Return requests for final‑sale, clearance or personalized goods without verified factory defects
• Incomplete return information or lack of valid supporting proof materials
• Goods lost or damaged during customer‑arranged return shipment
• Requests violating Shopify platform rules and applicable local consumer‑protection laws

8. Return Application Contact Channel

All return, refund and exchange applications must be submitted through our official customer‑service email. Please include your order number, product details and relevant evidence photos in your email for faster processing.

Official Contact Email: info@mimosa‑boutiquel.shop Official Website: https://mimosa‑boutiquel.shop

Our customer‑service team responds to valid return‑related requests within 48 business hours from Monday to Friday. Messages sent on weekends or public holidays will be processed on the next working business day.

9. Policy Update & Revision

mimosa‑boutiquel.shop reserves the right to update and revise this Return & Refund Policy at any time without separate advance notice to customers. Updated policy content will be published on our website and take effect immediately with a refreshed “Last Updated” date. Continued website access and placing new orders after policy revisions are published constitutes your acceptance of revised terms.